FAQ
Will I have to reinstall the games after I update?
Nope! The new Garena will automatically detect the games that you have previously installed. For those of you having problems, you can use the "Locate Game Files" function, and select the location where the game is installed. The correct folder to select is the folder with a ".gpipe" folder in it.
Can I still find my Garena buddies?
Of course! Just mouse-over your buddy panel on the right and you should see all your recent chats! To browse your entire buddy list, just detach the buddy list from the main window and click on the "Buddies" tab.
How do I use the integrated voice chat?
Click on the voice chat icon on the navigation bar, enter a room with your friends in it and chat away! If you see a voice chat icon on any of your friend's avatar, you can also click on it to go into the room immediately.
Where can I check my Garena Level and Energy?
Hover over your avatar anywhere on the new Garena and you should see a panel showing your Garena Level, Garena Energy and other useful information!
Where can I submit my feedback about the new Garena?
Whether you are having any technical issue or want to share your opinion on the new Garena, feel free to let us know with the feedback form below!
Why is the new Garena taking up more RAM than Garena+?
The new Garena requires more RAM in order to display more dynamic and exciting content for our gamers! However, once you start a game, the new Garena will minimize in order to reduce RAM usage. In this state, its RAM consumption is comparable to Garena+! If your PC is showing unusual memory usage due to the new Garena please contact our customer service and we can help to investigate the issue.
I am from Indonesia and I am unable to log in!
The new Garena has not yet been released in Indonesia. The Garena+ upgrade on 23/10/2017 is only for our gamers in Singapore and Malaysia, if you are in Indonesia you will still be able to use Garena+!
Where can I find LAN games in the new Garena?
From 02/10/2017, LAN games will have its own dedicated client. To continue playing your favourite LAN games, simply download the LAN client from http://lan.garena.com and login with you Garena account!
